Frequently Asked Questions

Please read our FAQ before sending us a message.

WHY SHOULD I ORDER DIGITALLY?

100% the proceeds from a digital item goes towards raising Child Abuse Awareness. We help in so many different ways. Our message has really helped through the years. Some didn’t recognize they were abused as a child and realized they were doing the same to their child. They keep in touch and it’s amazing to hear the stories of how they’ve turned around. Without your support we shouldn’t be able to do as much.

WHY SHOULD I SIGN UP FOR YOUR NEWSLETTER?

We give out discounts and sometimes free things to those whom are reviving our newsletter. We don’t sell you’re email address and we don’t send out many e-mails. If you write reviews on products, please sign up for our blogger newsletter.

CAN I HAVE AN ORDER I RECEIVED BY E-MAIL PRINTED BY STORES SUCH AS OFFICE DEPOT, OFFICE MAX, STAPLES OR FED EX OFFICE?

Yes, you have full permission to have any commercial store or printer print anything purchased from our website even if there is a small copyright symbol at the bottom.

WHAT IF I AM IN A HURRY AND WANT MY ORDER TO ARRIVE FASTER?

The fastest way to order is to have it sent by e-mail for you to print yourself. (You will almost always receive it on the same day you order.

WHAT HAPPENS IF I SEE AN ERROR ON THE PROOF YOU SEND ME OR I REALIZE THAT I WANT TO CHANGE OR ADD SOMETHING ON MY ORDER?

Because all of our personalized items require the time-consuming job of combining several types of documents, we have to charge you for any changes you want to make. Naturally, if the mistake was our fault, there is no charge and we will replace it (if we already sent it out) or correct it free if we didn’t.

I AM HAVING TROUBLE ORDERING BECAUSE WHEN I ADD AN ITEM I KEEP SEEING YOUR SHOPPING CART IS EMPTY.

Your Internet security options might be set too high. Just complete your order and we’ll e-mail you if we need any more info.

HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER?

If you’re ordering something to be sent to you by e-mail, we almost always send it to you on the same day we receive your order, however, it can take be more. On items you want printed we send them out within 3-7 days of receipt of your order.

IF I AM ORDERING AN ITEM TO BE SENT TO ME BY E-MAIL CAN I PRINT MORE THAN ONE COPY?

Yes, there is no limit to the number of copies you can print. (unless you run out of paper or ink!) You can also save the original in case you ever want to print more

IS MY TRANSACTION AND CREDIT-CARD SECURE?

All of our payments are handled by PayPal.com. They use the latest technology to protect your credit-card information. Transactions are encrypted and all information collected is confidential and adheres to our strict privacy policy.

HOW DO I KNOW THAT YOU RECEIVED MY ORDER?

You can always check your Pay Pal. There you will see the tracking number. We hope soon you’ll be able to check this on our website as well.

CAN I CHANGE ANYTHING ON MY ORDER ONCE IT HAS BEEN PLACED?

The simple answer is no because most of our items contain large amounts of text created by our special software, it takes a lot of time to make changes. If you give us the wrong date for a newspaper gift, it might seem like a small job to change it, but it is not. You simply have to order it again. On a magazine cover order, after you see the online proof that we send, we will charge a nominal fee if you want changes to the original text that you ordered.

WHAT IF I HAVE A PROBLEM OPENING OR PRINTING AN ITEM THAT I RECEIVED BY E-MAIL?

We send all of our e-mailed items as PDF attachments. Also, keep in mind that if you are ordering it sent to a business e-mail address, some business e-mail systems block these attachments. The same is true for AOL users, but they can look in their spam folder or call AOL for help with opening or printing these attachments.

WHAT IS THE BEST PAPER TO PRINT E-MAILED ITEMS ON?

All of our items at this time are on thick card stock. Many office-supply stores sell small packages of this paper (or even a few sheets at a time at their copy center counters) in the most popular 8 1/2″ x 11″ size. (Dollar-Tree stores and Walmart have many choices in this size.) If you want to use an 8″ x 10″ frame which is a more common size, simply trim away the white border of your print with a scissor and the printed area that remains will fit into any standard 8″ x 10″ frame.

WHAT TYPE OF PAPER SHOULD I USE FOR BIRTHDAY OR ANNIVERSARY NEWSPAPERS?

These look great when printed on parchment-like paper. You might be able to purchase this type of paper at the copy counters of stores like Office Depot, Office Max or or Staples. If they make copies on this paper, they will be happy to sell you a few sheets. (Check with them as to whether it can be used with laser or ink-jet printers.) Personally, I buy it on Amazon and have found it to be similar cost.

Send us an email

Send us an e-mail and we will get back to you in 24 hours.

 

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